Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related How do I check the MAC address for my StoreJet Cloud (10K)? I cannot access the MP3 files in my StoreJet Cloud (10K) by the web browser. Can I use other APPs to access the media files in StoreJet Cloud (10K) other than with the StoreJet Cloud APP? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started