Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related Why does Transcend include the Proposition 65 warning? How come my phone running Android 4.2.2 and above can't connect to my WiFi SD card and StoreJet Cloud(10K)? Why does my StoreJetCloud10K lose connection after iPhone was upgraded to iOS11? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started