Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related My iPhone did ask me to install the JetDrive Go App when I inserted the JetDrive GO for the first time, but I clicked ignore. How can I download the app again? Why can’t I copy music from my iPhone to the JetDrive Go? Why do I receive the message, “File format not supported!”, after formatting my JetDrive Go once I open the JetDrive Go App? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started